Designing highly impactful design teams / Bernardo Torres / Episode #63

By Service Design Show

DesignOps. This is a big topic these days. It basically boils down to the question how can you support design teams to be more impactful? What types of structures and processes can we put in place for that? In this episode Bernardo Torres shares his findings around this topic. The topic of DesignOps strongly ties in to the topic of leadership. In order to build and scale highly impactful design teams we need to redesign leadership as well. Leadership can't operate anymore in the models that originate from the industrial revolution. Finally we talk about some big misconceptions around employee experience. The notion of employee experience requires that we separate one self into a person who's at work and someone who isn't. Which doesn't seem to make a lot of sense. So how do we approach employee experience in a way that appreciates and recognises people as a whole. I really believe that this is an episode which really gives you a glimpse into the topics that will dominate the design agenda for the coming years. ---------------------------------------- EPISODE GUIDE 03:50 - The first encounter with Service Design. 06:30 - Why do we need DesignOps? 13:30 - How can we redesign leadership? 23:30 - How can we take employee experience to the next level? 32:20 - Big Questions: How can you deliver more impact? ---------------------------------------- LINKS FROM THE EPISODE * Bernardo on LinkedIn ➜ * MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. INSTAGRAM Get an exclusive behind the scenes look of the Show. ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!

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