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EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention

By Andrew Michael

Today on Churn.fm we have Emily Lonetto. Emily is the Head of Growth at VoiceflowIn this episode, we talked about how Emily landed her role as Head of Growth at Voiceflow, Emily's experience in community building, and how she scaled the ambassador program at her previous job at Tilt.We also talked about why community is vital when it comes to churn and retention, things early-stage startups need to get right to start building a community and how to manage the community effectively.Emily also shared her insights on product onboarding, including her most successful onboarding project, her main inspiration in designing a new onboarding flow, and tips and tricks to design the perfect onboarding.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

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