E23: To Self-Service or Not to Self-Service? Ugh, Not This Question Again!
By Lakeside Software
People frequently use self-service for consumer tech—why should it be any different under corporate IT? Repeat, low-level incidents like password resets and printer woes cause daily frustration for end users and help desk staff. These friction points sap productivity on both sides, which is why organizations have implemented various strategies to move the point of resolution closer to the end user. But before we can realize the benefits of IT self-service, we must ensure that it’s implemented in a way that’s valuable and friendly to the end user. Afterall, self-service only works if someone uses it! In this episode of Lifeguard IT, we discuss the components of effective IT self-service (including planning, design, and communication) with a focus on improving end-user experience. Later, we talk about our favorite tech gift options for this holiday season. Learn more: https://www.lakesidesoftware.com/blog/proactive-it-support-strategies-level-0-support-right-you *** Hey You! Send us your questions! We will be featuring listeners’ questions in an upcoming episode. Ask us about IT, tech news, our show, or anything you want! Email us at LifeguardIT@lakesidesoftware.com. Send us the IT conundrums that have been keeping you up at night—we'd love to help! If you enjoyed this episode, don’t forget to subscribe and leave a review. We appreciate your feedback! Stay in touch on Twitter @lakesidesoft, @Heather_Bick, and @LindaTsao94. Thanks for listening!