Bonni Stachowiak: Teaching in Higher Ed Bonni Stachowiak (web) (Twitter) is Dave’s life partner and best friend, business professor, past executive leader, and the host of the Teaching in Higher Ed podcast. Listener Questions Melvin asked about how to handle a layoff he’s been asked to do. Melissa asked about what she should do differently before letting people go. Carlos asked about how to change the dynamics on a dysfunctional team. Krystal asked about good reading resources for better customer service. Jun asked about what he could do to improve his executive presence. Resources Mentioned The Automatic Customer by John Warrillow Good Authority by Jonathan Raymond Radical Candor by Kim Scott The Power of Vulnerability by Brené Brown Why Good Leaders Make You Feel Safe by Simon Sinek Raving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard and Sheldon Bowles How to Win Friends and Influence People by Dale Carnegie Activate Your Free Coaching for Leaders Membership Get immediate access to my free, 10-day audio course, 10 Ways to Empower the People You Lead. Give me 10 minutes a day for 10 days to get the most immediate, practical actions to become a better leader. Join at CoachingforLeaders.com. Related Episodes CFL137: The Power Of Servant Leadership CFL192: How to Create Team Guidelines CFL302: How to Challenge Directly and Care Personally CFL306: Five Steps to Hold People Accountable Membercast 4: How to Create a Team Vision Next Episode Dorie Clark returns to the show to teach what ideas leaders should steal from today’s top entrepreneurs.