3: David Wright and Hêdd Roberts talk about our approach to customers
By Iliana Portugues
If you understand the customer problem you dramatically improve your odds of successful innovation. Clayton Christensen, author of The Innovator’s Dilemma, underscores this point when he encourages innovators to understand the jobs a customer needs to get done. In this podcast we explore our customer journey with David Wright, Director of Electricity Transmission, and Hêdd Roberts, Head of Customer solutions.