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How to Deal with DIFFICULT PEOPLE

By Lauren Cardinale, CMS-CHt, FIBH, CPC

The friendly neighbor, your caring uncle, your funny friend, the short-tempered client, the angry co-worker, the frustrated classmate.....but the DIFFICULT person – that’s something different, right? It implies something negative, but without knowing WHY they are that way. We’ve all been there—trying valiantly to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is, you can’t reason with an unreasonable person. However, there are proven techniques to better manage such dicey situations. Listen as we talk more about these difficult people, what makes them difficult, and how to deal with them so that life doesn't have to slow down just to avoid them!

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