Empathizing with customers - Annette Franz on Engati CX

By engati

https://www.engati.com/ Engati is the world's leading no-code, multi-lingual chatbot platform. https://open.spotify.com/episode/6FRy6BPK1jIKADIOBWiCNg Blog link: https://blog.engati.com/ | Subscribe now. Annette Franz, Founder and CEO of CX Journey Inc. talks about Customer Understanding on Engati CX. She says technology is not experienced, its about emotion, interaction therefore we cannot throw tech to solve people's problems - it has to be a facilitator. If you like the video, please subscribe to the channel, so we could keep producing more content like this! Follow us on Facebook: http://s.engati.com/157 LinkedIn: http://s.engati.com/158 Twitter: http://s.engati.com/156 Instagram: https://www.instagram.com/getengati/ https://www.engati.com/blog/facebook-messenger-chatbot #AnneteFranz #EmpathizingWithCustomers #EngatiCX

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