The Dog-Eat-Dog World of DTC Pet Food with Jinx CEO, Terri Rockovich

By Mission

If you’ve heard of Casper, the mattress-in-a-box brand, you unknowingly have heard of Terri Rockovich. Terri was one of the early employees at Casper and helped the company launch into the stratosphere. Today, she’s trying to do the same thing with her new company, Jinx, a DTC dog food brand committed to helping our furry friends live their best lives. So maybe it should actually be DTD? Direct to dog?Anyway, as Terri told me, it’s hard to make magic happen twice, especially when you’re launching a brand in the middle of one of the biggest market shakeups in history. On this episode of Up Next in Commerce, Terri told me all about how Jinx had to pivot when its retail strategy fell to pieces when stores shut their doors in 2020, and she described how directing all of the company’s focus to digital fulfillment and creative partnerships with brands like Petco, Rover and Target landed Jinx in front of a national audience faster than they imagined. Plus, Terri and I got into how disruptive brands can build a moat against their major CPG competitors. And be sure to take note of when and where you might be seeing (and maybe smelling) some doggie billboards coming soon! Enjoy this episode!Main Takeaways:A Moat With Many Alligators: Young disruptive brands often come to market to take on larger, established CPG companies. As a brand trying to grab market share, you might think you’d want to push out others just like you. Instead, it might be more effective for similar disruptive brands to all go after the one or two market players in order to open up even more opportunities. The disruptive brands, by definition, will be doing something different than the CPG companies, and that insulates them from being overtaken so easily, especially if they band together.Ditching Customization: Creating a custom experience seems to be all the rage, but by creating a product that meets the needs of many, scaling becomes much easier. With a widely accessible product, you can much more easily sell, produce and ship product with speed.Pick Your Path: If you want to compete online or in retail, you need to be sure that you show up in a way that allows you to stand out. Whether that’s through price, uniqueness of product, the consumers you’re targeting or in your marketing and packaging, there has to be something that makes people stop, look and give your brand a chance.For an in-depth look at this episode, check out the full transcript below. Quotes have been edited for clarity and length.---Up Next in Commerce is brought to you by Salesforce Commerce Cloud. Respond quickly to changing customer needs with flexible Ecommerce connected to marketing, sales, and service. Deliver intelligent commerce experiences your customers can trust, across every channel. Together, we’re ready for what’s next in commerce. Learn more at a full transcript of this interview, click here. 

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