EP 121 | Wayne McCulloch (Google Cloud) - How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.
By Andrew Michael
Today on the show we have Wayne McCulloch, Global Head of Customer Success at Google Cloud (SaaS).In this episode, we talked about the evolution of Customer Success at Salesforce, the greatest challenge Customer Success reps face and Wayne then shared his biggest learning moving into the Customer Success industry.We also discussed the importance of data when it comes to customer success at Salesforce, and dove into how to build a CS framework to reach a Salesforce or Google Cloud level of sophistication.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.